Troubleshooting Installation:

Check out our full video about Troubleshooting Installation:

If you are experiencing difficulties displaying your Pop-ups even after following all the steps correctly, there are a few ways to understand what could be going wrong.

1. Checking if the script installation was done correctly: With your website loaded in Google Chrome, Right-click with your mouse and go on Inspect. Select Elements, search (Command + F), and fill out "cdn.popconvert". If you find our CDN in your code it is very likely that you have a problem with the campaign instead of an installation problem. Revise the campaign, make changes, and save it to solve it. 

2. Checking Google Chrome Console logs: With your website loaded in Google Chrome, Right-click with your mouse and go on Inspect. Select Console and check the PCW logs. It will let you know a few different error logs, with those it will be much easier to solve your problem with our support or maybe even you will be able to figure it out since the logs are pretty straightforward and most of the cases are related to some campaign setting.